Contact Us
Got a question about one of the online slots sites we cover, spotted something that needs correcting, or want to ask about how a bonus offer works before you claim it? This page explains the best way to reach us and what we can (and can't) help with.
What we can help with
Online Casinos is an independent review and comparison site. We don't operate any casino, we don't hold player funds, and we can't process deposits, withdrawals or account issues on behalf of any operator. What we can do is help with questions about our content — things like:
- Corrections or updates to a casino review, bonus term, or licensing detail listed on the site
- Questions about how we rank or compare operators such as Raging Bull, Uptown Aces, or Ignition
- Feedback on our guides covering RTP, wagering requirements, or payment methods
- General queries about how the site works, or requests to add information we may have missed
What to contact the casino directly for
If your query relates to your own account — a deposit that hasn't shown up, a withdrawal that's pending verification, a bonus that hasn't credited, or a login problem — that has to go through the operator itself, not us. Every licensed online casino runs its own customer support team, typically reachable by live chat, email or phone, and only they can see your account details or adjust your balance. Before reaching out, it's worth checking the site's own help centre or FAQ page, since issues like slow withdrawal times or identity verification (KYC) requests are often explained there.
Questions about a specific offer before you sign up
We list headline bonus offers from each operator alongside the material terms attached to them — deposit match percentages, free spin counts, and minimum deposit thresholds where supplied. If a term looks unclear or you want a plain-English read before committing, that's exactly the kind of thing this page is for. Bonuses always carry conditions such as wagering requirements, game restrictions, expiry dates and maximum withdrawal caps, and we'd rather you ask than assume.
| You're asking about… | Best place to go |
|---|---|
| A review being inaccurate or outdated | Contact us — we'll check and update it |
| Your own deposit, withdrawal or account | Contact the casino's own support team directly |
| How bonus terms or wagering requirements work | Contact us for a plain-English explanation |
| Setting limits or getting help with problem gambling | See our Responsible Gambling page |
| How we're funded or how rankings are decided | See our About Us page |
| Site terms of use | See our Terms and Conditions page |
A note on commercial relationships
Some of the links on Online Casinos are affiliate links, meaning we may earn a commission if you sign up with an operator through this site. That arrangement never decides which casinos we rank higher or what we say about them — a low editorial score stays low regardless of any partnership. If you're contacting us about a partnership or media enquiry rather than a review question, please say so clearly in your message so it reaches the right person.
If gambling has stopped being fun
We're not a support service for gambling harm, but we take it seriously. If gambling is affecting your finances, relationships or wellbeing, please don't wait to reach out for help. Our Responsible Gambling page has practical information on deposit and time limits, self-exclusion programmes, and where to find national support organisations. Every legitimate US operator listed on this site should also offer these tools directly in your account settings.
Before you write in
A few quick checks can save time:
- If your question is about a specific casino account, contact that operator's support team first — they're the only ones who can see your account
- If you're asking about a bonus, have the offer name and casino handy so we can check the exact terms
- If you're flagging an error, a link or screenshot of what you saw helps us fix it faster
- Keep in mind that response times can vary, and we can't guarantee same-day replies
Whatever the reason for reaching out, we'd rather answer a straightforward question than have you guess. Get in touch and we'll do our best to point you the right way.